9.2.1 SportPesa may, in its sole discretion, from time to time offer the opportunity to Customers to place bets during the course of a certain event (“In-Running bets”), provided that SportPesa may not accept In-Running bets in respect of an event that forms part of a series of events over a period of time. An example of In-Running bets is betting that occurs after the official start, but before the official end of an event. In-Running bets are only available on certain sports.

9.2.2 SportPesa shall continuously update the odds in respect of In-Running bets during an event to reflect the current status of the game.

9.2.3 For all bets placed In-Running, the rules before the start will apply except where otherwise offered by a difference in selections, prices or markets offered.

9.2.4 SportPesa reserves the right to suspend and re-open In-Running bets during the event concerned. No bets will be accepted when the betting is suspended.

9.2.5 When a Customer bets on the SportPesa Website or Mobile Application, In-Running odds may be subject to a time delay prior to acceptance. If a price of a bet changes after it is requested, but before the bet is accepted, the bet will be re-offered at the new price. A further time delay will apply if a new price is subsequently requested. If the bet is suspended after the price is requested, but prior to acceptance of the bet, the transaction will be declined if you attempted to accept the bet.

9.2.6 Where a blatant or palpable error is made in transmission on any event on which there is live betting, bets will be settled at the correct price at the time at which the bets was placed.

9.2.7 Where SportPesa has reason to believe that a bet was placed after the outcome of an event is known, SportPesa reserves the right to void the bet. Where any In-Running event is not completed all bets on that event shall be void except bets where the contingency has already been determined.

9.2.8 SportPesa reserves the right to amend the odds on any bet if that bet was placed during the period when betting should have been suspended for any reason.

9.3.1 In the event of a dead heat or a tie, where odds were not offered by SportPesa on such an outcome and the event was not a “draw no bet” event, bets will be paid at the face value of the ticket divided by the number of competitor’s dead-heating or tying for that placing. Place ties will only be paid on an event for which place betting was available and the winnings thereon will be calculated by multiplying the face value of the ticket by the remaining number of places available and divided by the number of competitors tying for those available number of placings.

9.3.2 In the event of a dead heat where odds were offered by SportPesa on such an outcome, then all win or place bets will be losers and the draw option will be paid on the winner.

9.3.3 Save in respect of the aforegoing the dead heat rule below shall mutatis mutandis apply in respect of all sports / events and bets thereon.

9.4.1 An ante-post bet is a bet on a medium to long term feature event (E.g. World Cup Soccer), taken before the start of the event.

9.4.2 In the case of weather or outside influences that cause an event to be postponed or rescheduled to another day, then all ante-post bets shall stand. Ante-post bets may include initial entrants that do not ultimately participate in the event and bets wagered on such will be considered losers.

9.4.3 An ante-post bet will be void where the event on which the ante-post bet has been placed is officially abandoned, the conditions of the event altered or if the venue of the event has been changed. In these circumstances any Multi Bet, which includes this selection, will be paid out on the remaining selections.

Any bets accepted by SportPesa, either inadvertently or erroneously, which are deemed to be related or interdependent, will be split by SportPesa in order that they are no longer related. The total stake on the original bet will be split equally between the related bets.

Example: Everton to win in 90 minutes (price even money 1/1) and Everton to win with exact score of 2-0 (price 7/1) will erroneously return a multiple price of 15/1. A bet of 1500/100 will be corrected to two bets, namely R50 on Everton to win in 90 minutes (price 1/1 bet would be 50/50) and a bet of R50 for Everton to win with exact score 2-0 (350/50).

Where SportPesa provides betting on individual matches well in advance of the proposed date and bets are taken on those matches, then changes to the proposed date, whether brought forward or delayed, shall be binding on the outcome of the bet. E.g. Premier League fixtures are available 3-weeks in advance and a selection of Everton is made for that round but Everton’s proposed weekend game is brought forward to the midweek as a result of Cup commitments (or any other reason), then the result of the midweek Everton match shall be valid for the settlement of the bets. Similarly, if the match is postponed for a period of more than 48 (forty-eight) hours, all bets shall be void.

SportPesa reserves the right to suspend a market at any time. When a market is suspended any bets placed during that suspension will be rejected and any bet accepted will be void.

All special events on which bets are offered by SportPesa shall be deemed to be sporting events even if they fall outside the scope of sport. All the Terms and Conditions relating to sport as well as the specific discipline rules in respect thereof shall apply to special event bets.

9.9.1 Note that certain ‘live’ feeds - be they on TV, radio, or the internet, are subject to delays and as such an event may be slightly behind or slightly ahead of other users.

9.9.2 There will be a delay before placing all live bets, the length of which varies depending on the sport. If the odds change during the delay between clicking “bet” and the bet actually being placed, the Customer will be given the option of placing the bet at the new odds or not placing the bet at all. Similarly, any live scores displayed on the site during a ‘live’ event are for guidance purposes only and SportPesa will take no responsibility for errors.

9.9.3 SportPesa reserves the right to void any bets placed after the outcome of an event is known. Should a bet be placed with incorrect odds due to delayed ‘live’ coverage of an event and where a team has gained a significant advantage as stated above, bets will be voided.

9.9.4 Odds on all selections change regularly to reflect fluctuations in the market or changes in the events themselves. In some cases, the odds/handicap may change between the time the Customer added his selection to the bet slip, and the time the Customer submitted the bet.

9.9.5 If the current odds/handicap is different from the odds on the bet slip the Customer will be required to confirm whether he/she wishes to place the bet with the new odds. For example, if the odds on the bet slip are 3.5 but the revised/current odds are 3, the Customer will be required to confirm that he/she still wishes to place the bet at the revised odds of 3.

9.10.1 SportPesa may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether any such maximum or minimum is applicable to that market and, if so, the extent thereof.

9.10.2 The Minimum and Maximum Bet Stakes are as follows:

(i) Minimum Bet Amount: The minimum betting amount for a single/multi bet is R1.00;

(ii) Maximum Bet Amount: The maximum betting amount for a single/multi bet is R10 000.00.

9.10.3 The bet sizes set afore are subject to change at SportPesa’s discretion. You are not permitted to place bets or try to place bets that are exceeding the maximum bet sizes threshold.

9.10.4 Players may apply for higher bet limits and written agreements can be reached to increase these limits. Please contact support to initiate this process.

9.10.5 All bets are subject to the Betting Coverage provisions (including maximum winnings) set out in these Terms and Conditions.

9.11.1 SportPesa may determine minimum or maximum amounts that a Customer may win or lose in respect of a bet, whether in general or in any given case.

9.11.2 Where limits apply, the Customer hereby agrees not to enter into a further betting transaction of the same kind, so as to circumvent this rule (whether by making use of the Customer’s own account or by utilising the account of another person). In the event that this occurs, the Customer acknowledges that SportPesa will have the right, in its sole and unfettered discretion, to cancel the original and any other similar betting transactions to which the Customer is a party, whether before any of the events indicated in the betting transaction have commenced or during or after any of such events have commenced and/or have been completed. In such circumstances, the Customer will only be entitled to a refund of the amount staked and will not be entitled to claim any winnings should the whole and/or part of the betting transaction have been successful.

9.11.3 A bet is accepted on the basis that it is an investment on the part of a Customer. The maximum amount that can be won (excluding stake) by a Customer in one days’ betting, regardless of stake, from any bet(s) placed or the terms of said bet(s), is set out in the table below but subject otherwise to a maximum of R1 000 000.00 - per Customer per day, save in respect of the exception, which is:

Maximum Winnings Table

Sport	Event/League	Bet Type	Pay-out Limit
Soccer	All Leagues	Single Bet	R 25 000.00
		2 legs	R 100 000.00
		3 legs	R 300 000.00
		4 legs	R 400 000.00
		5 legs	R 500 000.00
		6 or more legs	R6 000 000.00
Any other sporting event other than Soccer		Single Bet	R 20 000.00
		Doubles	R 50 000.00
		Other Multi Bets	R 100 000.00

9.11.4 As a definition, Customer shall mean a Customer, bettor, punter or syndicate of Customers or any group of people acting in conjunction with each other, as may be determined by SportPesa in its sole discretion.

9.11.5 If a number of bets containing the same selections are placed by more than one Customer and SportPesa has reason to believe that these bets originated from or were placed on behalf of the same Customer, syndicate of Customers or any group of people acting in conjunction with each other as may be determined by SportPesa in its sole discretion, SportPesa reserves the right to limit the total winnings payable in respect thereof to the maximum amount that a single Customer may win on one day’s trading, being the lesser of the value in the table below or R1 000 000.00, save in respect of the exception as aforesaid. SportPesa, in its sole discretion, shall determine if a bet has been placed by a nominee or on behalf of a single Customer and SportPesa’s decision in that regard shall be final and binding.

9.11.6 Where bets have been placed on different days in respect of an event or events held on the same day, the maximum amount that one Customer may win on one day’s trading is determined by the day that the final event/market is resolved, and not on the individual day on which each bet was placed and accordingly limited to the lesser of the maximum amount displayed in the table below or R1 000 000.00 per Customer per day per event, save in respect of the exception as aforesaid.

9.11.7 Notwithstanding the aforesaid daily limit, where the selection of Multi Bets is made from the different categories listed in the maximum winnings table below, the lowest daily maximum winnings recorded in the table above will apply.

9.11.8 Where a Multi Bet has 6 or more legs, of which the majority is soccer, but includes other sport(s), the maximum winnings on a such a Multi Bet shall not exceed R1 000 000.00 (one million rand).

9.11.9 Any bet placed by a Customer in excess of the pay-out limit will be accepted, whether they are winning or losing bets, and paid out subject to the pay-out limits prescribed.

In these rules the following words have the following meanings unless the context requires otherwise:

10.1.1 ‘Bet’ means the staking of money on the prediction of the outcome of a sporting event.

10.1.2 ‘Odds’ means the return on the money staked. Should the prediction recorded in a bet be correct, the payout will be returned to the customer as a calculation of prevailing Odds at the time the bet is struck, plus the Stake. For e.g., in a 1X2 market, the price of the home team reflects as ‘3’ – these are odds of 2/1 (return of ‘2’ to stake of ‘1’, for a total of 3).

10.1.3 ‘Void’ means that if for any reason, a bet is not acceptable to SportPesa, it will be voided. In such cases, the bet, or part of the bet, will be settled at odds of 1.00. In the case of Multi/combination bets, the invalid result will not be included in the calculation of the (total) odds. In the case of a single bet this would mean the stake is returned to the Customer.

10.2.1 The Customer may place his/her bets as follows:

(i) any SportPesa Mobile Phone Application for the placing of bets; and/or

(ii) a bet placed on the SportPesa Website; and/or

(iii) a bet placed with SportPesa using its USSD string via the number furnished by SportPesa from time to time.

10.2.2 Bets are not accepted in any other form and where received will be void.

10.2.3 The Customer can only place a bet if the Customer has successfully registered with SportPesa and has sufficient funds.

10.2.4 All bets are placed at the Customer’s own risk and discretion. By placing a bet, the Customer confirms the Customer’s wilful intention to conclude such a transaction. A bet, once concluded, will be governed by the version of Terms and Conditions valid at the time the bet was accepted.

10.2.5 The placement of a bet signifies that the Customer acknowledges that he/she has read, understood and accepted in full all Terms and Conditions and Sports Betting Rules regarding the bets offered by SportPesa, as stated on SportPesa’s Website and all other media/electronic platforms.

10.2.6 SportPesa takes responsibility for all aspects relating to the transaction, customer service and support and dispute resolution.

10.2.7 Whenever a player shall place more than one bet on the same event, each such bet shall be considered as a different bet. The list of all such bets, their status and further details are available to the Customer on SportPesa’s Website for 30 (thirty) days.

10.2.8 The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which he/she proposes to place a bet.

10.2.9 Additional or new markets may be made available by SportPesa from time to time. It is the responsibility of the Customer to read the ‘Market Rules’ applicable before placing any bets.

10.3.1 For a bet to be accepted by SportPesa, it must be a valid bet. A valid bet is:

(i) one which has been offered by SportPesa;

(ii) in respect of which SportPesa has issued a betID;

(iii) taken by a person of 18 (eighteen) years or older;

(iv) is a bet taken by a person who has not been self-excluded;

(v) not fraudulent;

(vi) is not a credit bet;

(vii) has been placed with SportPesa using any one of the prescribed methods used by SportPesa from time to time to offer bets to Customers;

(viii) is not a void bet as may be determined elsewhere in the Terms and Conditions.

10.3.2 SportPesa may in its sole discretion elect whether to accept or reject a bet requested, or any component thereof. SportPesa shall also not be obliged to pay out monies in respect of a bet that is not a valid bet. All bets are placed at the Customer’s own risk and discretion.

10.3.3 All bets accepted by SportPesa are on Full-Time, unless otherwise stated.

10.3.4 Bets are processed in the order they are received.

10.3.5 Irrespective of the origin or physical location of any electronic signal pursuant to which bets are struck, any betting transactions between SportPesa and the Customer shall be valid only once such bet has been accepted electronically by a software programme operated by SportPesa. Any such bet will be deemed to have been placed at such licensed premises.

10.3.6 The time of acceptance of a bet shall be the time at which such bet was recorded on SportPesa’s wagering system. Any bet alleged to have been placed in respect of which details are not recorded on or reflected by SportPesa betting terminals or wagering software, will not be recognised by SportPesa.

10.3.7 SportPesa shall accept bets during normal South African business hours and at such other times as SportPesa may deem fit.

10.3.8 SportPesa shall furnish such confirmation of a bet to the Customer as may be required by law or reasonably requested by the Customer. This can be done by viewing his/her list of pending bets or to call our call centre.

10.4.1 Once a betID has been logged or issued to you, bets may be cancelled within 10 (ten) minutes of placing the bet prior to the Kick-off of the game through calling the call centre, through USSD or the Android App. It is your responsibility to ensure that the details of all bets are correct. If you dispute the nature, type and odds in respect of any bet SportPesa’ transaction log database will be final and binding in determining the outcome of that dispute.

10.4.2 SportPesa reserves the right to suspend and/or cancel any bet at any time. When a bet/wage/ or gaming is suspended, any bets entered will be rejected.

10.4.3 SportPesa reserves the right to cease betting on any region within the jurisdiction at any time without notice.

10.4.4 Any bet accepted after the starting time of the event on which such bet is struck (other than In-Running bets) shall be null and void and of no force or effect.

10.4.5 Any bets taken on results already known at the time of placement of bets will be voided/cancelled by SportPesa. SportPesa reserves the right to declare all bets on an event/s invalid if they emanate from a group of Customers who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.

10.4.6 The Customer agrees that at the time the Customer placed his/her bet(s), the Customer has no knowledge as to the outcome of the respective event(s). The Customer is not allowed to bet on events where the Customer is directly involved or has access to insider information. Where there is suspicion of collusion/fraud or any activity leading to the violation of this rule, SportPesa retains the right to void the bet and/or retain the winnings. SportPesa also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.

10.4.7 Should SportPesa decide to close the Customer’s account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and the Customer will be paid any accrued winnings at the time the result becomes known. Should security questions arise in relation to an account, SportPesa reserves the right to void such transactions (bets) within the legal and regulatory scope of its operations, retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.

10.4.8 If, for any reason SportPesa is unable to validate the outcome of a particular market (e.g. due to loss of live coverage), all bets will be void, unless settlement of bet is already determined.

10.5.1 All times stated on the Website, Mobile service and all other media/electronic platforms and/or referred to by SportPesa relate to South African Time unless stated otherwise.

10.5.2 Any bet accepted after the Kick-off will be settled at the discretion of SportPesa.

10.5.3 For events where there is no official ‘Kick-off time declared, the advertised start time of the event will be deemed to be the ‘Kick-off’. If for any reason a bet is inadvertently accepted after an event or match has commenced, it will be voided.

10.5.4 Disputes over times bets are placed will be settled using the transaction log.

The result of any event will be accepted and posted by SportPesa in accordance with the first official result of that particular event, irrespective of any subsequent revocation of that result due to disqualification or otherwise.

In the instance where a match is postponed, cancelled, abandoned, interrupted or suspended the following principles will be applied in settling bets:

10.7.1 Where a game if officially or otherwise postponed, cancelled, abandoned, interrupted or suspended, SportPesa reserves the right to cancel the bets placed on that game based on rules outlined in Section 12 “Special Rules for Individual Sports”, and refund Customer’s money thereafter.

10.7.2 If a bet has been established before the interruption, abandonment or suspension, bets will stand and settlement will occur as expected.

10.7.3 If a bet has not been established at the time of interruption, abandonment or suspension, all bets will be void.

10.7.4 If a match is interrupted abandoned or suspended during the second half then all first half bets will stand and settlement will occur.

10.7.5 Where a match is interrupted, abandoned or suspended, and the result is conclusive, the bet will stand and settlement will occur.

10.7.6 Where the match is postponed, cancelled, abandoned, interrupted or suspended, in the case of a single bet, the bet will be evaluated as "won" with odds of 1.00. This means that the Customer will be refunded the amount equal to his stake.

10.7.7 Where the match is postponed, cancelled, abandoned, interrupted or suspended in the case of a Multi Bet, the particular game resulted with an odd of 1.00. This means that the total odds will be adjusted accordingly and the Multi Bet can still be won, if all other bets are won too.

10.7.8 In the case of any subsequent replays/completions, award of the match resulting by governing bodies or pools, panel decisions, will not count toward settlement.

10.8.1 Where a placed bet is won, an SMS will be sent to the Customer’s number with a message that the Customer has won and the new balance of the Customer’s account will be shown.

10.8.2 Payouts will be returned to Customers on fixed odds bets by calculating prevailing odds at the time the bet is struck, plus the stake. For e.g, in a 1X2 market, the price of the home team reflects as ‘3’ – these are odds of 2/1 (return of ‘2’ to stake of ‘1’, for a total of 3).

10.8.3 Winnings will be paid into the Customer’s account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, SportPesa reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, SportPesa retains the right to void any affected bets.

10.8.4 Winnings from settled bets are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and SportPesa reserves the right to void any transaction involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.

10.8.5 In the case of Multi Bets (e.g. doubles, trebles, 4-folds, etc.) placed in the form of a combination of multiples through the bet slip (e.g. 3 X Doubles, 2 X Trebles), all bets submitted through this combination will be settled once the final event in the combination has been settled. For example, should the Customer select three markets in the Customer’s bet slip and place the maximum combination of three Doubles, all three Doubles will not be settled until the final market has been settled*.

*Some matches may have a FT period of eighty 80 (eighty) minutes as per FIFA regulations such matches include; U/16, U/17, Women Seniors, some international friendly games etc.

10.8.6 Should SportPesa decide to close the Customer’s account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and the Customer will be paid any accrued winnings at the discretion of SportPesa. Should security questions arise in relation to an account, SportPesa reserves the right to void such transactions (bets) within the legal and regulatory scope, retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.

10.9.1 SportPesa recognises that whilst it takes all possible steps to prevent errors during the course of betting transactions, errors may arise as a result of, inter alia, computer hardware and or computer software or human errors. Such errors may include the failure of the computer system to reject certain betting transactions e.g. related bets or betting transactions that exceed the limit impositions, or reflect the incorrect odds or handicaps or have an event (other than an In-Running event), open after the scheduled start time. In all these events SportPesa shall be entitled to correct these errors or cancel the betting transactions. SportPesa will endeavour to communicate with the Customer with regard to any correction/cancellation, the failure by the Customer to receive such communication shall not entitle the Customer to contend for the existence of a valid and binding betting transaction.

10.9.2 SportPesa reserves the right to correct any errors in odds offered by SportPesa at any time by substituting the corrected odds as determined by SportPesa, in its sole discretion in respect of the event concerned, for the original SportPesa price, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted and accordingly the bet to have been struck at the corrected odds.

10.9.3 SportPesa reserves the right to correct any errors in sports betting handicaps offered by SportPesa at any time by substituting the corrected sports betting handicaps as determined by SportPesa, in its sole discretion in respect of the event concerned, regardless of whether or not the bet has been struck, in which event you will be deemed to have been offered and where applicable, accepted the corrected sports betting handicaps and accordingly the bet to have been struck at the corrected sports betting handicaps.

10.9.4 If a Customer should realise or suspect that SportPesa’s computer system and/or its employees or agents may have made an error in accepting a betting transaction, then the Customer is urged to communicate with SportPesa to determine whether in fact an error has taken place and thereby avoid the potential dispute and disappointment when the betting transaction concerned has been corrected or cancelled.

10.9.5 It must be borne in mind that the Western Cape Gambling Board has held that Bookmakers may, in compliance with its Terms and Conditions, retrospectively void or amend bets which were erroneously accepted in conflict with the SportPesa’s Terms and Conditions.

10.9.6 SportPesa reserves the right to correct results where they have been previously incorrectly processed and paid. SportPesa accounts which have been incorrectly credited with incorrect winnings as a result will be adjusted to reflect the corrected position or where Customers are incorrectly paid in cash with incorrect winnings, then the incorrect winnings will be deducted from Customers’ SportPesa account, and account holders hereby authorise SportPesa to do so and also waive all and any claim which they may have against SportPesa for payment of any amount incorrectly credited to their accounts or incorrectly paid to them in cash.

10.9.7 Any error in venue, time, date, team composition, identity of any competitor or result of any past event in respect of any event advertised by SportPesa, shall not entitle the Customer to a refund of stakes or to void the bet concerned.

SportPesa assumes no responsibility for typing, transmission and/or evaluation errors. In particular, SportPesa reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. SportPesa also assumes no liability for correctness, completeness or up-to-minute preciseness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by SportPesa. In case the erroneous event/market is cancelled all bets are void and will be shown as "won" with odds of 1.00.

While SportPesa will endeavour to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine in its sole discretion. The Customer indemnifies and holds SportPesa harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.

Single bets are the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction proves correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.

(a) Single Bet via USSD

(b) Single Bet through the SportPesa Website

11.2.1 If you place bets on two or more games, they are automatically displayed as a Multi Bet. The returns are calculated by multiplying the displayed prices of all the individual games. Please note that a Multi Bet does not pay out anything unless all your predictions turn out to be correct. With a Multi Bet, you can combine up to twenty games.

11.2.2 Multi Bets will be subject to the win limit as per the maximum winnings table above, per Customer. If any Multi Bet is accepted by SportPesa over this limit, the said bets will be adjusted to the prescribed limit at the same odds, whether they are winning bets or losing bets and winnings reduced and paid out accordingly.

11.2.3 No Multi Bet will be accepted where two legs of the Multi Bet can be placed on and relate to the same individual event. For example, where one leg of a double is for Federer to win a tennis match and the second leg is for him to win in three sets. The two bets are connected in that they relate to the same event. Should any bets be erroneously accepted by SportPesa, the stakes will be equally divided between the selections which are connected.

11.2.4 Similarly, two legs of a Multi Bet cannot be placed from the same individual event. For example, Everton is playing Liverpool and you select Everton to win as your first leg, you cannot now add an additional selection from within the same game to form another leg of your Multi Bet.

11.2.5 If any selection in a Multi Bet becomes or is deemed void, the money staked on that part of the bet which is void shall be placed on the remaining selections which comprise the Multi Bet and the remaining selections of the bet shall stand. For example, if one match in a quadruple bet becomes void, the bet becomes a treble. If one leg of a Multi Bet remains, that bet will stand as a single bet.

An example of a Multi Bet would be: Man Utd win (1.35), Arsenal win (1.75), Real Madrid win (2.00). To calculate your possible winnings, simply multiply the ODDS FOR EACH PREDICTION YOU HAVE SELECTED 1.35 x 1.75 x 2.00= 4.72. This means that, if your three selections win, you will be returned 4.72 times your bet Amount. E.g. 4.72 x ZAR 200 = ZAR 944. Where 4.72 is your total odds inclusive of stake, ZAR 200 is your bet amount/stake and ZAR 944 is your possible total return.

12.1.1.1.1 All soccer bets will be settled on the score at Full-Time (90 (ninety) minutes and stoppage time added by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players) unless otherwise indicated. Extra Time, Golden Goal and Penalty Shootouts do not count. Where a bet is struck to “Lift the Cup” or “To Progress” there shall be no betting on a Draw as Extra Time, Golden Goal or Penalty Shootouts may be required to decide the outcome.

12.1.1.1.2 Bets on First Half Markets are also settled at the end of the Full-Time. First Half means the point when the official 45 (forty-five) minutes of the first half of the match has elapsed (plus stoppage time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players).

12.1.1.1.3 The exception to this rule is in relation to Friendly matches or tournaments. These matches can be scheduled for an unusual duration (e.g. 60, 80 or 120 minutes) as stipulated by the laws of the competition or as agreed by both sides prior to kick-off. In such instances, all accepted bets will be settled at the end of the applicable game length, as the case may be, which includes time added on by the referee for stoppages, but excludes extra-time and penalty shoot-out, whether the game length is advertised by SportPesa or not. If the game is played in an unusual format (e.g. 3 or 4 periods), then all half-time bets will be voided, but all other accepted bets will be settled on the basis of the result at the end of the applicable game length, as defined in this provision.

12.1.1.1.4 In the event of Extra Time, a new market will be created. The Overtime market is a different Pre-Match market to predict, yes or no, if the game will extend into Extra Time.

12.1.1.1.5 The Penalty Shootout is to predict, yes or no, if the game will extend to a penalty shootout.

12.1.1.2 Kick-off

12.1.1.2.1 All bets will be accepted until Kick-off time. Any bet, other than an In-Play or In-Running bets, placed after Kick-off time shall be void. That part of a Multi Bet on a soccer event placed after Kick-off time shall be void but all remaining selections which do not include the match in that Multi Bet will stand.

12.1.1.2.2 Should a match start and be abandoned prior to the completion of Full-Time and an official result is declared by the governing association of the match or event within 24 (twenty-four) hours of abandonment thereof, all relevant bets will be determined on that result notwithstanding any later changes to the result for any reason or any error in the results save that all bets which are dependent on number of goals scored shall be void.

12.1.1.2.3 If a soccer match is officially called off prior to its scheduled completion and an official match result is not declared by the relevant controlling authority within 24 (twenty-four) hours of abandonment, bets not determined at the time the match is called off shall be void. This exclusion does not apply to bets already determined.

12.1.1.2.4 Bets placed on postponed matches will stand provided the match is played within 48 (forty-eight) hours of the original scheduled Kick-off time and the venue remains the same, failing which those bets shall be void.

12.1.1.2.5 In the event that the result of a match is not made available on the internet or other reliable source within 48 (forty-eight) hours of the scheduled Kick-off, such match shall be made void, provided that an alternate Kick-off has not been scheduled within that same 48 (forty-eight) hour period. Should a result subsequently be forthcoming it shall be ignored for the purposes of settling bets.

12.1.1.2.6 If a scheduled match does not Kick-off and a team is declared a winner by a walkover by the governing association, then such decision shall not be considered a result for betting purposes and all bets on the match shall be void.

Where SportPesa provides betting on individual matches well in advance of the proposed date and bets are taken on those matches, then changes to the proposed date, whether brought forward or delayed, shall be binding on the outcome of the bet. E.g. Premier League fixtures are available 3-weeks in advance and a selection of Everton is made for that round but Everton’s proposed weekend game is brought forward to the midweek as a result of Cup commitments (or any other reason), then the result of the midweek Everton match shall be valid for the settlement of the bets. Similarly, if the match is postponed for a period of less than 48 (forty-eight) hours, all bets shall be valid.

12.1.1.4.1 SportPesa shall display prices on both teams as well as the draw. The price of the home team will be displayed first followed by the price on the away team, unless the home team is otherwise clearly indicated.

12.1.1.4.2 If a team plays a different opponent to that which is advertised, or if the venue of a match is changed to a different venue, all bets on that match shall be void save that Multi Bets which include that match shall stand whilst all other bets on that match shall be void.

12.1.1.4.3 Where games are played on a neutral ground home and away teams may differ amongst reporting websites but regardless, all bets shall stand.

12.1.2.1.1 The Full-Time market shall be settled on the result at the time the referee blows the final whistle at the end of regulation time.

12.1.2.1.2 Double Chance markets will be paid on the completion of a full 90 (ninety) minutes of play.

12.1.2.1.3 The Handicap betting markets will be resulted on the actual 90 (ninety) minute result taking into consideration the handicap (plus or minus) as displayed.

12.1.2.2.1 Half-Time/Full-Time double result – bets are offered on the double result of the Half-Time result and the Full-Time result. For example, a selection by the Customer showing Everton-Everton will require Everton to be winning at Half-Time and Everton to be winning at Full-Time.

12.1.2.2.2 The combined Matchbet & Both Teams to Score market will be resulted to the correct one of the six options available.

12.1.2.3.1 The Correct Score means to bet on the exact number of goals scored by each team within the official Full-Time. For betting purposes, own goals count for the team in whose favour they have been scored. This market will be paid on the final result after the full 90 (ninety) minutes of play.

12.1.2.3.2 The Correct Score – First Half means to bet on the exact number of goals scored by each team at the end of the first half of the match. For betting purposes, own goals count for the team in whose favour they have been scored. This market will be paid on the result after the first 45 minutes of play plus injury time.

12.1.2.3.3 The Total Goals Over/Under market is to predict whether there will be under or over a certain number of goals in a match. In the event of a match being abandoned before 90 (ninety) minutes have been played, then all bets will be void unless settlement of bets is already determined.

12.1.2.3.4 The Any Other Score option will be resulted as the winner if the correct score is different to the options offered.

12.1.2.3.5 The Both Teams to Score market has two options of Yes (GG) for both teams to scorer, or No (NG) for none or only one team to score (90-minute market). Own goals count to the team credited with the goal. If an event is abandoned after both teams have scored, that result will stand, alternatively all bets will be void.

12.1.2.3.6 The Odd/Even Goals means to predict whether the total goals in the match would be odd (1,3,5, 7...) or even (2,4,6, 8...) Zero goals will be resulted as an Even Number Total Goals. Own goals count. The Odd/Even Goals will be resulted on the total number of goals scored, in 90 minutes, by both sides.

12.1.2.3.7 The Total Goals will be resulted on the total number of goals scored by both teams in 90 minutes.

12.1.2.3.8 Total Goals Exactly is another 90 (ninety) minute markets that shall be paid on the exact total number of goals scored, including own goals, as per the result.

12.1.2.3.9 The Half Time 3-Way (1X2) market will be paid on the result of that period of play.

12.1.2.3.10 The Half-time Correct Score market will be paid on the final result after a full 45 minutes of play. Own goals count for this market.

12.1.2.3.11 Over/Under Goals are offered from 0.5 goals to 5.5 goals. If the Customer bets on over 2.5 goals to be scored, the Customer wins if there are three or more goals scored. If the Customer bets on under 2.5 goals, the Customer win if there are two or less goals scored i.e. 0, 1, or 2 goals.

12.1.2.3.12 Double Chance is to predict either two out of three possible outcomes of a match with one bet.

The following options are available:

12.1.2.3.13 Euro Handicap 1:0 is to predict the result when the Home team is given an advantage of 1 goal and this is added to their final score. Bets are settled by adding the goal to the Home team score at the end of the Full-Time.

12.1.2.3.14 Euro Handicap 0:1 is to predict the result when the Away team is given an advantage and this is added to their final score. Bets are settled by adding the goal to the Away team score at the end of the Full-Time.

12.1.3.1 All markets (except half-time, first half markets, overtime and penalty shootouts) are considered for regular time only.

12.1.3.2 If a match is interrupted and continued within 48 (forty-eight) hours after initial Kick-off, all un-resulted bets will be settled with the final result. Otherwise all undecided bets are considered void.

12.1.3.3 Regular 90 (ninety) Minutes: Markets are based on the result at the end of a scheduled 90 (ninety) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include Extra-Time (whether fixed time periods or settled by Golden Goal) or a Penalty Shootouts.

12.2.1 The boxing match is deemed to have started when the bell is rung for the beginning of the 1^st (first) round.

12.2.2 The result at the end of the boxing contest is final. This includes any recounts of the judges' scorecards.

12.2.3 Any boxing match declared a 'Technical Draw' will result in a draw being deemed the winning option.

12.2.4 Any subsequent changes made by governing bodies do not count for betting purposes.

12.2.5 Where the boxing match takes place in a country different from the original country, all bets will still be valid.

12.2.6 Where the boxing match does not take place for any reason on the original date and is not played within 24 (twenty-four) hours after the original start date, then all bets will be void.

12.2.7 The SportPesa Terms and Conditions apply; where conflict arises with regards to boxing matches, between these special rules and the SportPesa general Terms and Conditions, these special rules shall take precedence.

12.3.1 Game Betting

All games must start on the scheduled date (local stadium time) for bets to stand.

12.3.2 If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

12.3.3 All pre-game bets include overtime unless otherwise stated.

12.3.4 If a game has been postponed or cancelled before its due start time, then all bets thereon shall be void.

12.3.5 If a game is abandoned or terminated at any time up to 5 (five) minutes before the scheduled game end time, then all bets shall be void unless they have already been determined.

12.3.6 Two-way markets are settled on score at the end of the prescribed match time. No Draws are quoted as there has to be a winner at the end of the match. Should the teams be tied on points scored at the end of the prescribed match time, Overtime will be played to determine the winner.

Handicap bets

12.3.7 Handicap bets are settled on the result at the end of the controlling authority’s prescribed match time and do not include overtime.

In-Play/In-Running Basketball Rules

12.3.8 If a match is interrupted or postponed and is not continued within 48 (forty-eight) hours after initial Kick-off date, betting will be void.

12.3.9 If odds were offered with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

12.3.10 If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

12.4.1 A tennis match is deemed to have commenced with the first serve and the player who progresses to the next round or wins the tournament if in a final, will be deemed the winner. However, if a match is a walkover or ends prematurely for any reason, all single match bets thereon shall be void and Multi Bets will be recalculated excluding that leg. Any player withdrawing from the tournament, after starting, by way of walkover, disqualification, illness or injury or any other reason shall be a loser in the outright market.

12.4.2 Any bet placed after the start of a particular match shall be void and where included in a Multi Bet, the remainder of a bet will stand and the odds adjusted accordingly.

12.4.3 In the event of a match starting but not being completed, then all bets (including set betting but excluding those contingencies that have been finalised) shall be void for that match.

12.4.4 In the event of the statutory number of sets being changed or differing from those offered for betting purposes match bets will stand, but set betting and its derivatives shall be void.

12.4.5 All outright tournament bets shall stand irrespective of whether or not the player competes. These bets are treated as ante post bets.

12.4.6 In the event of any of the following circumstances all bets will stand:

12.4.7 First Set Winner - In the event of the first set not being completed bets will be void.

12.4.8 For Set betting, bets are void:

12.4.9 Tournament match betting – Both players in a specified match-up must play 1 point in the tournament for bets to stand. If players progress to the same round of the tournament bets will be void.

12.4.10 If a super tie-break is used to decide the final set, this is counted as a set consisting of one game.

12.4.11 Markets Based on Total Games/ Games Handicap, Including In-Play

12.5.1 Unless otherwise stated all Rugby bets are settled on 80 (eighty) minutes play, plus referees optional time. Extra-time and Penalty Shootouts do not count.

12.5.2 Unless otherwise stated Rugby Sevens and Tens match bets are settled on the specific tournament regulation play and exclude Extra-Time if played.

12.5.3 If a venue is changed from the one advertised then all bets on that match are void.

12.5.4 In the event of a change of opponent from the one advertised then all bets for that match are void.

12.5.5 If a match is abandoned for any reason and there is no official result then all bets not determined during the match shall be void.

12.5.6 Should a match be incomplete, abandoned or postponed all selections shall become void, unless it is resumed or played within 24 (twenty-four) hours of the original scheduled date.

12.6.1 Matches not Played as Listed: If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets placed based on the original listing will be void.

(i) to collect from the Customer all amounts (including losses) arising from such bet, or

(ii) to enforce the appropriate deposit limits at any later time.

(i) a credit bureau;

(ii) any bank or regulatory agency, or

(iii) any other person or entity,

14.14.1 Materpass Cash In (USSD): Not supported by FNB and Capitec Banks and will not operate on Cell C and Telkom Cellular Networks.

14.14.2 SiD Instant EFT Cash In: Not supported by Investec Bank

16.1.1 SportPesa shall credit the Customer’s account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis. Bets are settled according to the odds/price displayed at the time the bet is accepted by SportPesa but subject to any correction of errors and where possible will be reflected on the transaction detail. Bets may be subjected to the relevant run/deduction applicable to that particular bet.

16.1.2 In the event that funds are incorrectly credited to a Customer’s account, the onus shall be on the Customer to notify SportPesa of the aforesaid error without delay. Unless otherwise notified by SportPesa, any betting transactions concluded by the Customer subsequent to the error shall be void. The Customer shall be under an obligation to return to SportPesa all the funds clear of any deductions erroneously credited to their account even in cases where the Customer has withdrawn such funds from the account.

16.1.3 Settlement or payments in respect of online and mobile bets will be made to the account holder only and not to any third party in any circumstance. The Customer’s right to settlement or payment is not transferrable or negotiable.

16.1.4 SportPesa reserves the right to verify the identity of all account holders at any time and particularly on withdrawal of funds. SportPesa, in its sole discretion, may require a client withdrawing funds to affirm, by way of signed and notarised affidavit, that the bets recorded as taken on his/her name are, in fact, his/her bets and not bets for any third party.

16.1.5 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. If the Customer places a bet from a location falling outside South Africa, such bet shall be subject to all Foreign Exchange Regulations in South Africa. Bets are accepted and payment of winnings can only be made in South African Rand into a South African bank account in the name of the Customer. SportPesa makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.

16.2.1 Customers who transact on a cellular device on any South African Mobile Network can withdraw cash out.

16.2.2 The Customer shall be entitled to request the withdrawal of funds standing to the credit of his/her SportPesa account and the transfer thereof into an Electronic Wallet linked to the Customer’s cell phone number.

16.2.3 The following FNB eWallet Cash Out limitations apply as set by First National Bank:

The balance of any withdrawals larger than the above shall be paid via an electronic transfer.

16.3.1 Only in exceptional circumstances will SportPesa consider the transfer funds into a chequing, savings or credit card/ debit card account nominated by him/her for this purpose, by completing a Request for Electronic Transfer of Funds Form, available on the Website of SportPesa and submitting same to SportPesa in such manner and format as SportPesa may determine and shall publish on its Website from time to time. Electronic Payments made by means of Electronic Transfer are only made to South African Bank Accounts.

16.3.2 In the event of a withdrawal request processed via EFT, the Customer shall be solely responsible for ensuring the accuracy of the information supplied in any Request for Electronic Transfer of Funds Form and, by his/her signature of such Form, shall warrant the accuracy thereof. SportPesa shall accept no liability for the payment of any amount requested into any banking account based in whole or in part on incorrect information provided by the Customer.

16.3.3 On receipt of a fully completed Request for a withdrawal / pay-out Electronic Transfer of Funds Form, SportPesa shall:

16.3.4 EFT Cash Out: Subject to time delays as set out by the banking provider concerned. SportPesa cannot be held liable for time delays if this withdrawal method is used.

16.3.5 SportPesa shall not:

(i) the disclosure thereof is required in order to process any requests made by the Customer; such as a withdrawal / pay-out request.

(ii) there is a legal obligation on SportPesa to make such disclosure;

(iii) the disclosure is required to enforce these Terms and Conditions, or

(iv) the disclosure is required for the adequate protection of the rights or property of SportPesa, including for the purposes of identity verification, address verification, fraud protection or credit risk reduction.

(i) all amounts owing by the Customer to SportPesa shall become payable immediately; and

(ii) SportPesa shall have a lien and right of retention over all monies of the Customer on deposit with SportPesa, pending settlement of such damages as may have been suffered by SportPesa.

(i) the Customer dies;

(ii) the Customer initiates the “opt out” process on the SportPesa Website;

(iii) the Customer commits any act of insolvency;

(iv) the estate of the Customer is sequestrated;

(v) the Customer endeavours to compromise generally with his/her creditors;

(vi) the Customer ’s name appears on or is placed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.

(i) in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or

(ii) in respect of the account of the Customer with SportPesa, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.

(i) install or load the software onto a server or other networked device or take other steps to make the software available to any other person via any form of bulletin board, online service or remote dial-in or network;

(ii) sub-license, assign, rent, lease, loan, transfer or copy his/her license to use the software or make or distribute copies of the software;

(iii) enter, access or attempt to enter or access or otherwise bypass SportPesa's security system or interfere in any way with the relevant products or the Mobile service and all other media/electronic platforms (including but not limited to by the use of robots and similar devices), or make or attempt to make any changes to the software and/or any features or components thereof;

(iv) copy or translate any user documentation provided online or in electronic format;

(v) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software, or

(vi) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

(i) the software will meet the requirements of the Customer;

(ii) the software will not infringe the intellectual property rights of any third parties;

(iii) the operation of the software will not be error-free or uninterrupted;

(iv) any defects in the software will be corrected, or

(v) the software or any server to which it is linked or on which it may be installed is virus-free.

(i) is delivered by hand to an officer or manager of the SportPesa during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received by SportPesa at the time of delivery; or

(ii) is posted by pre-paid registered post to SportPesa at its domicilium citandi et executandi, shall be deemed to have been received by on the seventh day after the date of posting;

(iii) is transmitted by electronic mail or short message service (SMS) to the correct recipient address or telephone number in respect of SportPesa, shall be deemed to have been received on the date of transmission.

Physical address: Unit 215, Radar Dad Building, 17 Queens Park Avenue, Salt River, Western Cape, 7925

Support: support@SportPesa.co.za

Support: +27 86 1047773